FAQ

Frequently Asked Questions (FAQ)

Welcome to the Footiv FAQ page. Here you'll find answers to some of the most common questions about ordering, payment, shipping, and customer support.

1. Where does Footiv ship?

We currently ship orders to addresses within the United States only. We do not currently offer international shipping.

2. How long does it take to process my order?

Orders are generally processed and prepared for shipment within 1 business day, Monday through Friday, excluding public holidays.

3. How long does shipping take?

Once your order has shipped, standard delivery typically takes 2–4 business days, depending on your delivery address and the shipping carrier.

Most orders arrive within approximately 3–5 business days from the date the order is placed, including processing time.

4. Do you offer free shipping?

Yes. We offer free standard shipping on orders shipped within the United States, with no minimum purchase required.

5. How can I track my order?

Once your order has shipped, we will send you a shipping confirmation email containing your tracking number. You can use the tracking information to follow your package's progress.

6. Which shipping carriers do you use?

Depending on the order and delivery location, we may ship using USPS, UPS, or FedEx.

7. What payment methods do you accept?

We accept several payment methods, including:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay

8. What currency are your prices displayed in?

All prices on the Footiv website are displayed and charged in U.S. dollars (USD).

9. When will I be charged for my order?

Your selected payment method is generally charged when your order is placed.

10. What should I do if my payment is declined?

If your payment is declined, first verify that your billing information is correct. You can also contact your bank or card issuer to check for restrictions or security holds.

If necessary, you may also try another available payment method.

11. What if my package says "delivered" but I haven't received it?

If the tracking information shows that your package was delivered but you cannot locate it, please contact us at support@footiv.store within 7 days of the delivery status so we can investigate the issue with the shipping carrier.

12. What happens if I enter the wrong shipping address?

If an order is returned to us because of an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment.

Additional shipping charges may apply for reshipping the order.

13. Can I change or cancel my order after placing it?

Because orders may begin processing shortly after they are placed, please contact us as soon as possible if you need to request a change or cancellation.

We cannot guarantee that changes or cancellations will be possible once an order has entered processing or shipment.